Despite requesting the bank details of Rachael Mukhtar (not her real name), an Abuja resident who once booked a Lagos to Abuja flight, Dana Air is yet to make a refund of N72,000 to her.

This came after the airline had given the impression that a refund would soon be made on August 22.

Before this, Mukhtar had told FIJ how Dana Air cancelled her flight in April due to an audit exercise by the Nigeria Civil Aviation Authority (NCAA).

“On April 8, I booked a Lagos to Abuja flight with Dana Air. During the period, I had travelled down from Abuja to visit a relative in Lagos,” Mukhtar told FIJ on August 21.

“While I was in Lagos, I decided to book a flight ahead of time so that things would be easy for me when returning to Abuja.

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Mukhtar’s Flight Ticket

“So, I booked the flight for N72,000 and chose April 28 as my travel date.

“Before I could travel on the appointed date, however, I received an email from the airline that my April 28 flight had been cancelled due to an NCAA audit.

The Flight cancellation Notification Dana Air Sent to Mukhtar

“I was then sent a refund form to fill which I did and sent to them on the same day. Unfortunately, since April, I never heard from Dana Air.

“It’s been several months since the flight was cancelled. This is not fair.”

Mukhtar also told FIJ that she subsequently made many phone calls and sent several emails to Dana Air, but the airline would not respond to any of them.

Dana Air’s Response to Mukhtar’s Refund Request on August 22 and 28

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When FIJ contacted Dana Air on its customer desk’s WhatsApp channel concerning the matter on August 22, one of the airline’s officials, who did not identify themselves, requested the passenger’s details, including her account number.

After this, the official stated that her details had been forwarded to the appropriate team for processing.

On August 28, FIJ again contacted the airline via its customer desk’s WhatsApp channel for an update on the refund request. This time, one of its officials said the refund request was being processed.

Since then, however, the passenger has yet to receive her N72,000 refund from Dana Air.
The post Despite Requesting Abuja Resident’s Bank Details, Dana Air Yet to Make N72,000 Refund appeared first on Foundation For Investigative Journalism.