Dana Air is yet to refund N224,170 to Emeka Obilor, a Lagos State resident whose Lagos to Enugu flight was cancelled by the airline in July 2022.

FIJ had first reported the matter on August 21.

While speaking with FIJ in an August 19 interview, Obilor had said he booked the ticket for himself, his wife and three children on July 19, 2022.

“I made the Dana Air flight booking back then as a result of the growing increase in the rate of kidnap cases being recorded on the highways in the southeast then,” said Obilor.

“The flight booking cost me N224,170.”

READ ALSO: Dana Air Fails to Make N224,170 Refund to Lagos Resident Since 2022

The text messages Dana Air Sent to Obilor

A day after Obilor made the flight booking, however, the Nigerian Civil Aviation Authority (NCAA) suspended Dana Air’s Air Transport Licence (ATL) and Air Operator Certificate (AOC) indefinitely.

Dana Air was suspended during the period because the NCAA believed it was no longer in a position to meet its financial obligations and to conduct safe flight operations.

Obilor Family’s Flight Ticket

“The Airline then subsequently sent me a refund form to fill, and I filled and submitted it immediately. On August 3, Dana Air again sent me a message, stating that a refund process had started and this made me feel I would get my money within a few days,” said Obilor.

“Unfortunately, I waited and waited for Dana Air to send my N224,170 to me, but nothing came from the airline. Days became months, and months turned into a year, but the airline still did not make any refund to me.

“I sent several emails and also made many phone calls to the airline, but all I always got as a response was, Sir, we are working on it. Apologies’.

“It has now been more than two years since the flight was cancelled and Dana Air still hasn’t given me back my N224,170. This is terrible!”

READ ALSO: 4 Months After Cancelling Lagos-Abuja Flight, Dana Air Yet to Refund Customer’s N131,544

When FIJ sent a message to Dana Air’s WhatsApp customer care line for a reaction to Obilor’s complaint on August 19, one of the airline’s officials, who did not state their name, issued the following response on August 20:

“Please note that these (Obilor’s) refund details have been escalated to the relevant unit. Feedback will be provided as soon as possible.”

When FIJ phoned Obilor on Friday to ask if Dana Airline had finally refunded the N224,170, he said:

“I still have not heard from Dana Air. It’s has been two years, two months and six days since the flight was cancelled. This is quite an unpleasant experience. The airline is yet to refund me.”

The post 26 Months After, Dana Air Still Holding on to Lagos Resident’s N224,170 appeared first on Foundation For Investigative Journalism.